Shipping policy

We deliver across the UAE, throughout the wider GCC and internationally via DHL. Some of our heavier and fragile items are not available for international delivery. At present, the only destinations we cannot ship to are Russia, Ukraine and Iran.

Orders within the UAE placed between Monday and Friday are delivered the next day when placed before 1pm, other than to remote areas, where deliveries are made on Thursdays and Sundays only. Please note, we don’t ship UAE orders on Sundays or public holidays. Deliveries to the wider GCC usually take 1-3 working days. International orders are shipped with DHL and typically arrive within 3–5 working days, depending on your location. Exact shipping times will be within your tracking information with DHL.

We offer free shipping on UAE orders of AED 500 and above. For UAE orders under AED 500, a flat rate of AED 25 applies. For GCC and international deliveries, shipping costs are calculated on checkout.

Please note that for orders shipped outside the UAE, shipping rates shown at checkout cover shipping only. Any import duties, taxes, customs charges or handing fees are set by your local customs authority and are not included. DHL will notify you if any payment is due and share a payment link. Any amounts due must be paid by the recipient before the order can be released for delivery.

For UAE orders, you’ll receive an SMS or WhatsApp with your delivery details once your order has been dispatched. For GCC and international orders, DHL will send an email with full tracking information.